QwikQuote Tech Support 609-818-1074

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Tech Support Check List
The following procedures will address most problems involved in running QwikQuote:

Error	Resolution
qqcols.mdb	Errors that mention the qqcols.mdb database usually mean that this file is corrupted. Down load the latest version of QwikQuote.
Excel import	Click here for complete information.
3343	The RPTDATA file has been corrupted. 1. Rename your QQUOTE.MDB and RPTDATA.MDB. 2. Re-populate your databases with the QwikQuote File Organizer.
5	Download Version 5.1 or later
481	Low system resources. Requires more free hard drive space or RAM.
3050	Run-time error '3050' after doing a node install. Couldn't lock file. You are probably having a network rights problem; QwikQuote requires the appropriate network rights in order to write data to certain areas of your server. For Novell, make sure that the rights on the QwikQuote directory and subdirectories include read, write, create, erase, modify and scan rights.
128	When you convert a 16 bit (QwikQuote 4.5) database into a 32 bit database you will not be able to read it in a 16 bit program and will get this error.
20007	This error can occur when every column is set to 'None' or if your QQUOTE32.INI is severaly truncated.
76	The path has changed or is no longer available. Go to your C:\Windows\qquote32.ini file. See [file location] quote_save= This is where QQ is looking for your file. Change to what you now want it to be.

I use the United Parcel Service software, and it seems to conflict with QwikQuote.
QwikQuote version 5.1.9 and above use files from Microsoft Visual
Studio 6 Service Pack 3. All the QwikQuote database DLLs were changed which makes them incompatible with the olrder files used by the UPS Online Office software. Two update packages from Microsof will bring all your files to the current version. If you're in Windows 98, you should not need the first of these two packages. They're available at:

http://www.qwikquote.com/files/updates/dcom95.exe
and
http://www.qwikquote.com/files/updates/mdac_typ.exe

Save each of these to your hard drive and run each one individually. DCOM98
is installed by default in Windows 98 computers (according to Microsoft) and
so you shouldn't need DCOM95 for those computers. MDAC requires DCOM and
will not install without it so we've put both on our server. All the database driver files get replaced when you install these files and on my test system the UPS software ran without errors.

I have problems with the DAO2535.TLB file or general database errors.
Download and install the files listed in the question above.

How do I create fields and link to user-defined fields in my contact manager?
QwikQuote 5.1 added the ability to create fields and link to more contact manager fields. This names of the contact manager fields and documented procedures can be downloaded in a PDF document by clicking here. Requires free Adobe Acrobat Reader to read.

I have "xxxxx" through my cost price and pricing levels. How do I get rid of it?
You've inadvertently entered "Customer Mode", a mode that allows you to work with QwikQuote without disclosing pricing information to someone looking over your shoulder. Go to the Price List, and press the F7 key to exit. If you have not previously entered a password, you will not need a password to clear Customer Mode.

If I quote annual support and I need to prorate it based on remaining days in the year, how can I do that?
Click in the price column, click the Edit Key twice (F2), then type this equation: = Days * (Price / 365)

One field per column and one item per row.
An item should be in a row by itself, and each column should contain just one field. For instance, your spreadsheet should be a matrix of products by row and attributes (description, cost, manufacturer, etc.) by column.

No blank spaces in the information
Make sure there are no blank spaces in the body of your information (Highlight your database, and use the Edit | Replace function in Excel to replace all blank cells with ‘0’.)

All data visible
All data must be visible in each cell. Highlight your database, and use the auto fit function to adjust the cell width.

2. Make sure your part numbers are set to the "Number" format. Highlight the column, then choose Format | Cells | Number. The other settings (decimal places, negative numbers) do not matter.

3. Try changing the order of your items. Highlight your database and choose Data | Sort in Excel.

4. Try splitting the information into two different price sheets, then importing one into the other.

Custom Modifications to QwikQuote Back to Top
If you can imagine it, we can build it. QwikQuote has designed customized systems for thousands of users. More often, we will bring your requirements to the top of the programming priority list, and continue to support your requirements in successive versions.

To request a quotation for modifications, define your requirement as accurately as possible in both words and screen shots. We will work with you to refine your vision so that the programming process will be efficient and you will be absolutely satisfied that with the end result.